William West
Founder & CEO
Firefighter by trade, retired in 2024
Firefighter by trade who recognized the gap in the service industry and founded ChairWatch to empower beauty professionals with better tools.
ChairWatch
The Community FocusedBooking Platformfor Providers
From appointment scheduling to payroll processing, ChairWatch gives you everything you need to run and grow your service-based business.
Trusted by hundreds of professionals
Mobile booking
All the tools you need. All in one place.
Online Booking
24/7 client scheduling
Smart Calendar
Stay organized
Payments
Get paid fast
Client Management
Build stronger relationships
Marketing Tools
Grow your brand
Reports & Insights
Make smarter decisions
Community
See what's happening with ChairWatch
Follow @thechairwatchapp for product updates, provider spotlights, and tips for growing your service business.
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Everything in the platform
Real capabilities from the ChairWatch API — not marketing fluff.
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Calendar & booking view
Appointments
Smart scheduling
Book with precise start and end times, duration tracking, timezone-aware locations, and Google Places integration — no double-bookings.
- Conflict-free booking
- Timezone-aware
- Multi-location ready
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Services & line items
Line items
Services, products & more
Build any appointment from services, products, events, classes, and add-ons — each with its own price, quantity, and duration.
- Services & add-ons
- Products & classes
- Flexible pricing
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Deposits & policy fees
Policies & fees
Protect your time
Set deposits, no-show, cancellation, and late fees. Charge for squeeze-ins, travel, peak hours, and off-hours — your rules, enforced automatically.
- Deposits upfront
- No-show protection
- Custom policies
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Payments & payouts
Payments
Payments that clear
Collect deposits and remaining balances with full payment history. Earnings split transparently across your business, providers, and the platform.
- Deposit collection
- Balance requests
- Full audit trail
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Coupons & loyalty
Growth
Promotions & loyalty
Apply coupons, run sales, and reward repeat clients with loyalty credits — all built into the same appointment checkout flow.
- Coupons & sales
- Loyalty rewards
- One checkout flow
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SMS & push reminders
Communication
Automated notifications
Send confirmations, reminders, and change requests via email, SMS, push, or in-app — so clients always know what is happening.
- Email & SMS
- Push & in-app
- Auto-confirm options
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Sign-in & security
Accounts
Secure sign-in
Sign in with Google or Apple, enforce two-factor authentication, and verify email and phone — security without friction for you or your team.
- Google & Apple SSO
- Two-factor auth
- Verified contacts
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Appointment timeline
Audit trail
Complete history
Every appointment keeps a full timeline — created, confirmed, rescheduled, cancelled, or marked no-show — with who did what and when.
- Full timeline
- Who changed what
- Always in sync
Start free. Grow when you're ready.
All the tools you need to run, grow, and scale your beauty or wellness business.
No hidden feesCancel anytimeFree to start
★ Recommended ★
Essentials
Free forever
$0forever
Best for Independent providers
- Accept bookings
- Take payments
- Manage clients
- Everything you need to get started
★ Level Up ★
Advanced
Built for Growth
$30/month
Includes up to 5 staff members
Best for Small salons & growing teams
- Up to 5 staff members
- Advanced business tools
- Reporting & insights
★ Limited Membership ★
ChairWatch Elite
Invitation Only
$200/month
A community of top professionals building the future of our industry.
- Private networking community
- Exclusive business workshops
- Industry partner opportunities
- Early access to innovations
- Priority support
- Direct access to leadership
Transparent fees. No surprises.
Appointment Fee
3.5% + $1.50
Per appointment
Tips (Gratuities)
3% + $0.60
Per tip transaction
Instant Payout
2%
Of payout amount
Fees only apply when you use these features.
About
Built by people who get it
ChairWatch began in New York City from the vision of William West, a firefighter who saw beauty professionals and independent service providers struggling with outdated, complicated booking systems.
William partnered with Allan Thompson, a software architect from mission-critical systems. Together they turned real provider feedback into a platform that serves the people behind the chair — self-funded, community-driven, and shaped by the professionals who use it every day.
Allan Thompson
Co-Founder & COO
Software architect from datacenters and mission-critical systems who transformed Will's vision into a platform providers can rely on.
Empowerment
Smart tools that help service professionals build their own success.
Innovation
Technology that evolves with what providers actually need.
Community
Connecting service professionals to grow together.
Excellence
A top-tier experience in every interaction and feature.
Ready to grow?
Join providers who run their business on ChairWatch.
Start free — no pressure, no commitment.
Choose how you want to get started
Free to start
No credit card required
Cancel anytime
All features included